Transform your Business to Drive Customer Retention and Scale for Growth
Optimize people, processes, and technology to improve customer experience, business processes, and operations while…
Welcome to Fractal Owl Consulting.
I am a strategic partner who understands that customer retention and profitable growth is a result of doing the right things every day.
The success of your company is not dependent on one department. It is not the responsibility of a portion of your team. It is a result - the result of meeting the needs of your customers and helping THEM be successful while managing your operation profitably. It is the result of providing a positive user experience and streamlined processes throughout the customer journey. It is driven by an organization that embeds the voice of the customer in its daily operation and has the agility and focus to respond to that feedback effectively. It's not about complexity - it's about simplicity. That's where I can help.
Misty Russell – Founder and Primary Consultant
How I help.
Customer Journey Mapping, Analysis of Customer Experience Data, Creation of Processes to Capture Customer Insights including NPS
Process Design & Improvement
Design and Improvement of Customer-Facing and Internal Business Processes
User Experience, Feature/Improvement Prioritization, Strategic Roadmap Creation, Requirements Documentation
Alignment of Resources to Maximize Agility, Metrics and Accountability, Leadership Coaching
Browse my most recent articles about customer retention topics and all the factors that can impact it.
Clarity and Cash – Do Fancy Words Matter?August 16, 2017
The 3 Things You Could be Neglecting That Are Stunting Your GrowthAugust 4, 2017