Customer retention is an effort that requires a collaborative and coordinated effort across all departments.
See No Evil, Hear No Evil, and Speak No Evil isn’t a winning strategy for customer retention
The Value of Losing the Jargon and Actually Telling Customers What You Do
Your service processes could be losing you sales and recurring customers
What do customer retention and fractals have in common? Repeatable processes fueled by feedback and creativity.
Sharing the WHAT and the WHY with your Dev teams makes us all better at the HOW